One of the most asked questions when it comes to clients looking for marketing support, is “How do I find the right company to help me do online marketing?”  

Yes, this is a big question, and having owned a full-service agency for more than 10 years, I understand how this is a troubling question, and trust me I have seen and heard some shocking stories. So let me help make some sense out of this dilemma. 

What is your goal? 

One of the biggest mistakes people make in business is they reach out to other professionals expecting all the answers, but the critical mistake is when they meet with the professional, they don’t really understand what they want or more importantly, what their goals are. Sound familiar? I have been consulting for more than 20 years and unfortunately, this is more the norm than anything else. But let’s face it, we don’t spend much time on planning and understanding what the future looks like, so this will always be the issue. 

 So, to make sure you don’t waste your time and others’ time, set out a basic set of goals that you want to achieve and the time frame in which to hit these goals. Use the SMART process to set these goals. For example, if you are choosing a web developer to build a website, know what you want the site to do. Examples include providing information, sell items or create calls. Then know what services and products you will display on the site. Pretty simple, don’t overthink this, it’s not hard. 

Marry the right person! 

An interesting concept, but I have found it is true in every situation. When meeting someone for the first time using your instinct ask yourself, can I see a long-lasting relationship in business with this person? Look at the bay body language, listen to how they talk, do they offer you a kind gesture or a golden egg, the latter is the one to worry about! 

Do you trust them with the keys to your house? 

Believe me, if you trust your gut and your heart you will get it right, I have been burnt by the best in the game and I went with them because they talked it up. Oh, and by the way, I have been successfully married for more than 26 years, and I met my wife at the pub when I didn’t want a girlfriend, interesting huh!  

Do you know their team? 

Who is really doing the work? This should be the most important question you ask the prospective partner. Why? Well, would you ask a surgeon to perform heart surgery, but then realise he gets the fish intern to do the work. NO, you wouldn’t, so why would you leave your business in the hands of those you don’t know. 

I recently had an experience with a web developer who professes to be the go-to guy in his chosen industry sector, but when it came to handing the site over he didn’t check it and was unaware (so he says) that the site had been a dupe of not one other site in the same sector but three other companies. How did we find this out? We copied some text from the site in bulk and put it in Google and the Google algorithm sleuthed him. Bingo. No more work going to that guy. 

Are they qualified to service your Ferrari?  

Interesting question you may ask! Let’s put it this way, you don’t take your Ferrari to the local garage to have a full service unless your local garage has the credentials of being a qualified Ferrari mechanic. So do some background checks, don’t just let them show you a beautiful glossy and perfectly bound portfolio of their work. Contact some of their customers and ask them, verify their credentials, if they say they are a marketer or designer, see how long and not just someone that has decided on a career change and gone to Google University to learn their craft. 

Keep the economy going and make sure your agency does the work in your home country or better yet your hometown. That way if you have issues, you can get them resolved easily. If they are based overseas, your chances of getting your agency to respond fast is low. Plus ask yourself this question; why would I get a company that is going to send all my company information and data to someone on their side of the world where the laws are a little bit different? All I can say is beware. Don’t get me wrong, I love sites like 99 Designs and Fiverr, but when it is your data at stake think before sending sensitive tasks to someone you don’t know. 

It’s not a temporary relationship!  

 A digital relationship is not a set-and-forget situation. I like to tell my clients that it is a marathon and you both parties need to tirelessly work on the partnership, as I said earlier, know who you are marrying because you need to get the best from the relationship which will bring the best results for your business. 

Marketing and in particular digital marketing are a forever-changing world so your Digital partner needs to keep you informed of changes such as Google Algorithms, which can change weekly. By understanding this, you can make the necessary changes to your website, social campaigns, etc hence improving your results and making sure you aren’t negatively affecting a very important part of managing your marketing as a business owner. 

Own your turf 

If there’s one thing you take away from this post, I hope it’s this one point. Own your turf! I can’t be any more direct than that. So many times, over my 25-year career in marketing I have seen and heard many stories about companies find out too late that their agency or contractor has registered the company domain name or built the website on a server or platform that belongs to them. This is fine until you want to move supplier/agency and the relationship sours – that’s when the nightmare starts. So, this is my one gifting post to you, own everything that has your company brand and details on it: Website/s, Google AdWords account, social media account, domain name and even your logo. Your IP is the single most valuable thing in your possession, own it and protect it. 

Understand marketing 

No, I don’t mean you have to get a degree or 10 to understand marketing, all you need to do is gain some knowledge on the basics of ALL the areas you use in marketing. All good agencies will be happy to educate you, if they don’t, simply disengage them. When you understand your marketing, you can do great things and have great conversations, in turn making great decisions to achieve great results. G.R.E.A.T = Get real, educate and thrive. 

R U OK? Day Mental Health

R U OK Day is here and it serves as a good reminder to check in on the mental health of those around us, not only today but every day. During this challenging time we’ve all been going through over the past year and a half, it is more important than ever to be staying connected with one another.  

The Molokini Group is committed to servicing businesses and individuals and helping with their wellbeing through our business, Emotional Resilience Techniques. Emotional Resilience Techniques is all about understanding and working with human emotions! We coach, train, and facilitate growth and change in this space for individuals, business owners, management teams, couples, & families. 

Below are some steps you can take to ask if someone if they are OK: 

Step 1 

Find a suitable time to talk to the person of concern – maybe book a phone call with them or arrange to meet up 

Step 2 

Be fully present – clear your head first – maybe do some breathing exercises! (See attached) 

Step 3 

Ask R U OK? 

Step 4 

Listen to really understand 

Step 5 

Repeat back to them what you thought you heard to make sure you are on the same page 

Step 6 

Encourage action if they are concerned – reach out to team leader or Cindy /a close family member/ a friend/ a local GP. 

Step 7 

Check in with them at a later date to make sure they are OK. 

The R U OK? Day organisation has also put together a fantastic range of resources. There’s even some specifically Tradies. We recommend checking this out if you need some support. 

Try Our Resources 

We have developed some free in-house material for you or anyone you know. These resources have been constructed by Emotional Resilience Techniques founder and Molokini Director, Cindy Steer.

Please see the following resources which could help you reduce your anxiety and stress:

Our mental health and wellbeing is something we must continually look after and we hope these steps and resources help you or those around you.

We hope you are keeping well during these challenging times. 

Life has a funny way of proving to you how it all works. Have you ever thought, “that was a weird conversation” after striking up a discussion with a stranger? Well, if you think about it a bit deeper then you will analyse the most prevalent parts of the discussion and find that you both had some similarities. That is because everyone has a story, every brand/logo has a story (even though they can be obvious), everything on the planet has a story. How did it come to exist, where has it travelled? why does it look the way it does? When we look at things and meet people, we often don’t take the time to stop and think how does this moment fit into my journey of life.  

So here is something for you to think about.  

“How much do you know about your customers?”  

Think of your best customers; how much do you know about them? Have they ever shared something with you about them that just simply blew you away. Probably not. I’m not suggesting you need to become best friends with your customers, but next time you are with a customer spend a few extra minutes (and that is all it takes) to ask some interesting questions about them, they may just blow you away.  

Let me tell you about my “blown away moment”. I was attending as a VIP guest a major sporting event in one of the most beautiful villages I have visited in southern Norway, right in the middle of a European summer. I had not long landed after a long and enduring flight from Sydney, which I guess was something like 26 hours of flight time. Upon landing I wandered down to the event area to meet some of the teams and managers. After a short meet and greet I decided to take in the sights and sounds of this beautiful Fjord village and stalled through the main centre to find a quaint and unique cafe.  It was more like a hole in the wall that served coffee roadside, an experience within itself. I ordered and then took a seat on an old iron chair by the cobblestone laneway.  

Not long after my Cappuccino arrived, someone proudly said “Hi Paul, enjoying Norway?,” much to my surprise, (I did not know anyone in this village except some guys I had just met at the pit paddock) I turned around to see one of the Team guys I had met no more than 30 minutes prior. I asked him to join me (I was by myself anyway) and shouted him a coffee. He then went onto tell me about his passion for motorsport and racing along with some brief snippets of his experiences around the world he’d had through the sport. It was an interesting and enlightening discussion, something I wouldn’t have experienced if I weren’t lingering in his presence and listening intently. He later left me and went on his way back to the hotel. The next morning, I met him again in the breakfast room of the hotel, and much to my surprise he was one of the team owners of a multimillion-dollar racing team and a significant member of a royal middle eastern family. Now that blew me away. He was a great guy! 

For those who know me, I have plenty of these types of stories from my time consulting across the world. Each one of these stories has not only enlightened me but has created great relationships right across the world. But more than anything else, it has allowed me to understand people more and realise that everyone has a story. However strange, interesting, or ordinary a story is, every story is worth listening to. So, all I can say is, “What’s? your story” a question you should ask more. 

 

If you want to find our more about our coaches, check out our About page!

So, you have gone into business, the first 12 months seem like it’s an awesome gig. You start to get some traction, finally!  Your friends and family are looking at and think WOW YOU ARE SO LUCKY! And you think REALLY is that it looks like from the outside?  

Sound familiar? You are not alone. In fact, this is the most common comment made to small business owners, and funny enough they are normally made by those who have never been in business themselves. So, it is not surprising because they only see what lies on the surface. And because you want to give the outside world a good impression to attract business, you don’t tell anyone about how hard it really is. But that is fine, you aten’t supposed to air your dirty laundry to your potential customers anyway.  

This comment of “being lucky” is somewhat of a throwaway line anyway. I believe it is and has always been that way. We just have never taken the time to analyse why people say it. Maybe it’s due to surprise, jealously or possibly embarrassment. But one thing is for sure it is not targeted at you, you are just in the line of fire when it happens.  

Roman Philosopher Seneca states, “Luck is what happens when preparation meets opportunity”.  

Seneca luck

So what do you say?

Next time someone says to you “Jeez, you’re lucky being in your own business”, all you need to reply with is “Yes, it is great. It’s not easy but I have prepared myself and the business for the journey ahead and I’m looking forward to all the opportunities that may arise”.  See what how your friends reply then, it would make for an interesting discussion. 

So, if you operate your own business and you are not feeling lucky, then start preparing yourself, get planned and improve your processes, because opportunities are everywhere, you just need to be ready for them. And that my friends is LUCK.  

If you would like to see how we can help you get started, click here, or contact us! 

Knowledge

You would have heard this saying many times before, I use it a lot with clients, because I believe it sums up the level of knowledge all business owners should have to build a successful and sustainable business.  

What does it really mean? 

G.R.E.A.T 

Get Real, Educate and Thrive.

Simply put, it is about knowing every part of your business processes, systems, marketing, top 20 clients, etc. Because then if you lose critical players, you are not left to fly the plane with no pilot. And crashing the plane is no option. When you know enough to control the plane and caretake a role, your business won’t suffer, or at least not as much. 

I recently saw an example of this. A dedicated manager grew the business and it operated so effectively that the owner decided to take time out escape from the real issues of the business, rather than focus on growth. The manager would go away for days on end and when they eventually decided to leave, the business fell in a heap because the business owner had no systems or processes in place to engage with the customers. This meant the customers couldn’t see value in the company as they had no relationship with the owner and went elsewhere. A sad story but true, and it can happen in an instant. 

Invest in your business emotional and mental strength. 

One of the most important messages I express to clients is the importance investing in your business emotional and mental strength. 

Like most human beings, and a business is no different if you don’t give it love and attention it soon enough drops you. So, think of your business as a living organism, step away, jump on the helicopter and look down on it from afar. What do you see?  

IS IT GOOD, BAD or INDIFFERENT! 

HOW DOES IT FEEL? Does it feel surreal? It might! But this is the best exercise you can do to see where the issues in the business really are. See if you can identify them and take notes. Then, share those notes with a trusted source and get some feedback. 

Now, go to work, learn about the issues, identify them, discuss them and then solve them. So now is the time to invest and learn enough to make sure you are not getting blindsided by staff or external agencies. This time and learning investment will put digits on your net profit.  

Employ with your knowledge 

Now you have invested in the blood flow of the business you will, by default you will be able to recruit with confidence and have vested conversations with the right applicants.

Also, your decisions on selecting the right applicant will be a simple process.  

Fly the helicopter regularly 

Take a ride in the chopper once is not enough! Maybe on the first time, it will wow you. But doing so regularly will help you zoom in to more things in greater detail and be refreshed by what you see. Focus on what is working well and tweak and repeat, look at what is not working and tune, trim or trash and be ruthless, no time for emotional baggage on the helicopter it slows you down. 

So now you should understand knowing enough to be dangerous and using it to your benefit will serve you well.  

Good luck, keep improving your knowledge, have fun and stay true to your values. Get in touch with us today if you need help starting your journey! 

A question asked regularly and in short, everyone needs a leader but not every business owner needs a coach or business advisor. So, let’s explore this statement. The world is a tough place to live and running a business on this planet is even tougher, especially when you’re going at it alone. That’s where “No one can be an Island” comes in. We created this tag to help get the message through that you can only so much by yourself but you can change the world with many.  

When you run a business, you are faced with challenges every single day and these challenges don’t go home at 5pm nor they start at 9am, they start anytime they like, and they only finish when you tell them too. This is my point; challenges pop up at any time and they only stop when you deal with them. However, dealing with them by yourself may not always get you the right result. A leader, mentor, coach or trusted advisor, it doesn’t matter what you wish to call them can be the best sounding board you will ever have in your business.   

All successful entrepreneurs and business have a coach or mentor. Why, so they can get a perspective on how to drive a strong business forward into the future.  

Mentor vs Coach 

Mentor is someone that can listen and support you emotionally when needed and a coach will dive into your business and establish your goals and vision and then work with you to guide to achieving them. Most importantly the role of a coach is to bring perspective to your business and more often than not, we find we are slowing the business down so we can take a snapshot and put a stake in the ground so we can move forward. This is not the role fo a mentor. 

A good coach will also: 

  • Provide a clearer focus 
  • Help them function as a team 
  • Look at all aspects of the business 
  • Ask right question at the right time can shine a light on the business 

Why do professional sports people need a coach?  

The answer is simple, so they can have someone critique and guide them to gaining that extra edge, even if it is by 1% that shift can be the difference between winning and coming last. As famous F1 Driver Mikka Hakkinen once said “no one remembers who comes second!”  

That extra 1% can be the difference. 

When should you get a coach? 

Not everyone is ready for a coach, but from our survey of our clients over the past few years has shown that more than 85% started coaching because of a life changing event: either mentally, emotionally, or financially.  

Why is this the case?  

This is because at some point you question yourself; why am I doing this? 

This is brought on by realising that both time and money are related, and you are about to experience a change that will require either more time or more money or both. That said you will know deep down when you need to have someone in your corner. Trust me I see it a lot.  

If you would like more information on this, please contact us today to get started! 

 

As business owners we start our journey in business with excitement and passion but over time we start to lose that energy and enthusiasm and this soon can turn to other issues. The main reason for this is that business is hard and very challenging and when we first start out, we don’t envisage any issues occurring because we are too excited about the journey. But we soon realise that we are faced with many challenges on a daily or weekly basis. This is where business coaching can help! 

One of the key issues here is that we don’t have anyone to turn to that has the knowledge, experience or neutral views to share these issues with and shoot the breeze, and if you are fortunate, having a mentor receiving business coaching is normally the best person for this.  

Choosing a mentor or business coach 

Everyone is a professional when it comes to your business. Why is this? Well, it is easier to tell someone else how to run their business than it is to run your own, because they don’t have the responsibility, accountability and most of all, it is easier to see others issues than your own. So pick a mentor or coach carefully and wisely, if you get wrong it can cost you a lot of money and time and potentially your business. I have seen this happen and it was a lesson I learnt in my early teen years with my fathers business and it was very ugly in the end. I guess that is why after gathering business intelligence for more than 30 years I have found that coaching and mentoring is my Nirvana. 

Who shouldn’t you choose for a mentor or coach? 

There is a difference between a board, advisor, a family member or a mate and a mentor or coach. The gap is monumental, and it is worth taking the time to explore, discover and ask questions in your search for a mentor or coach. The difference I am talking about is “AGENDA”. Everybody has one sometimes you can’t see it and sometimes they don’t even know it, it can be subliminal.  

Always Getting Everyone Nodding and Doing your Actions.  

Be careful and take control of your business when searching for a mentor or coach. This will serve you well.   

Don’t use a family member, mate or a person that is close to your business, because when it comes to the tough discussions (and you will have plenty) it will be hard for you and the other person to have a clear focus on what is right for the business. As Jim Collins says in his bestselling book, Good to Great, everyone must always make decisions for the greater good for the business. 

What to look for when choosing a Mentor or Coach? 

There’re certainly qualities that make standout mentors and coaches, to get an idea on who’s these qualities look at sports coaches like Wayne Bennett (NRL) – Jose Mourinho (EPL) – Sir Alex Ferguson (EPL)  – Jean Todt (F1) all these coaches have a certain quality, they listen, are selfless, understand behaviours and communicate effectively.  

The qualities you need to look for in a mentor or coach will be;  

  • Honesty 
  • Integrity 
  • Compassion
  • Selflessness 
  • Positive outlook 
  • Life experiences 
  • Credibility 

As I like to remind my clients, if you live by your principles then your principles will provide your life.  

You won’t find the perfect person, but if you have a balance of these qualities then you are on the right track to having a very successful relationship with someone who will be your business rock for years to come. 

My rule of thumb for seeking out a mentor or coach is a balance of all the above, plus a couple of really important things and these are; 

  • Over the age of 40 
  • Have children that are in their late teens or older 
  • Have been in business or a significant management role for more than 10 years 
  • Have experienced struggles in business

These added qualities will bring a level of guidance and understanding to what the future will dial out, and that is invaluable. 

The shared economy 

One thing I have learnt from my years in the marine industry and more recently owning a holiday accommodation business, is that the shared economy is here to stay, but what is very cool is that this is the best way to learn, grow and prosper. I introduced  “Best Practice Breakfasts” to a company I was contracting to, where the clients would get together once a quarter and share knowledge, experiences and friendship. What became obvious is that the guys all grew and learnt from each other by sharing. So one piece of advice I can give, is don’t be protective of your business patch, sharing will provide more benefits than you could possibly imagine. As the famous quote goes, givers give and givers get.  

Looking to get started with business coaching? Contact us today!

A Black Swan event is an event that effects a large proportion of the community, strikes out of the blue, and can have dire effects, if not managed effectively. We all know about COVID-19, it struck our shores in March 2020, and fortunately, with the support of the Government, the Australian community was able to navigate through 2020 and resume to what we called the “new-normal” later in the year. 

Then came June 2021 and NSW was thrust back into a COVID Crisis, more restrictions, stronger lockdowns, confusion a plenty, and Government support has not been like it was back in 2020.  

So, what happens next? 

You can’t go to work, you can’t attend site or customers’ homes unless it’s an emergency, and we don’t know how long this will last for. What do you do?   

It’s time to see this obstacle as a path to pivot and shift your business model in order to create an opportunity and continue through these challenging times. Let’s take an open view to what “NOW” looks like, and what we can do to get through this time.  

Previously, we were snowed by work, and didn’t have time to work on the business (this has been the case since well before Covid started). It’s been 3 weeks of lockdown and things are quietening down, and in the past week the government has requested that we don’t go to work, and the trades must not attend site or people’s homes unless it is an emergency.  

In this equation there is ONE thing that you do have in your control, and you can use however you wish, and that is TIME! Plenty of time to work on the business and keep your team motivated so when we are all back on the job, your business will elevate to the next level. So, how do you do this? 

You have been handed a Golden Ticket for a few weeks to step back, sit down and think about where your business is at, what needs to be sorted out at the factory, in the office or in the truck and work closely with your team to further develop them as a team and individually.  

As professional business coaches, trainers and mentors, here is what we recommend: 

Five things to do in a lockdown that will show significant results in your business 

  1. Review your business systems and update yourself and your team with any improvements 
  2. Spend time looking at your accounting systems and reviewing your costs, see where you can improve them 
  3. Review or implement business processes that will make your business run smoother when you get busier again 
  4. Do training with your team, whether it is product/systems training, sales training, mindset training or customer service training.
  5. Group and 1-on-1 team sessions – use these sessions to develop a stronger culture, build team camaraderie and tune your business based on the discussions

NOW is the time to action; NOW is the time to grow!  

As the saying goes “Nothing happens if Nothing happens” in times of uncertainty and confusion it is easy to sit back and wait to see what happens, but the most successful businesses grow from adverse events. Uber started in the Global Financial Crisis, and it is just one of many examples.   

BLACK SWAN EVENTS are only as bad as you see them to be. Shift gears to see them as your opportunity to make a difference.   

Need help working out what to do? 

Molokini Consulting can assist you in many areas of your business. Our unique HOLISITIC BUSINESS COACHING process covers all the critical areas of business and ties it all together so you can develop a strong, sustainable, and profitable business. We believe in the importance of aligning your People and Processes, knowing that when they work smoothly together, they deliver Performance. We are here if you would like more information on how to implement the above 5 things to do in a lockdown. Drop us an email and we will get in contact with you to discuss. 

Take advantage of our BUSINESS SUPPORT PACKAGE OFFER with a free consultation and implementation guide with one of coaches covering Business, People and Accounting. 

About Molokini Consulting 

Molokini Consulting is a SME consulting, coaching, and training firm that works closely with business owners and their teams to develop high performing businesses through an end to end to solution. The Molokini team of professionals have experience across Marketing, Sales, Operations, Accounting, Administration, Management, and Leadership. We believe in the importance of aligning your People and Processes, knowing that when they work smoothly together, they deliver Performance. 

The Molokini Mantra is “Don’t be an Island, connect and be part of something great”, business owners know only too well how lonely it can be running a business, Molokini is there to support you through every part of the journey.  

Aloha. 

 

The Coronavirus has resulted in a significant challenge to our economy and small business operators. Many businesses are facing financial pain. The hardest hit sectors are tourism, travel, hospitality and entertainment sectors, although consumer goods and retailers are also being impacted

The Federal Government of Australia has reacted with unparalleled support measures to assist businesses. However, these measures will be reduced over the second half of 2020 and businesses will be left to manage a subdued business environment. Good cash control and effective cash flow management will be increasingly important to empower businesses to continue.

It is critical that businesses understand their cash flow management and the effectiveness of their cash control to be prepared for the likely lengthy Coronavirus recovery period. Over the next week we will be discussing some of the key area’s businesses should be confident on.

Driving your business with your Dashboard

You know how important your business dashboard is to operate your business, that is if you have one, and if you don’t, I recommend you consider it. A dashboard in a small business is like having a map, compass and light on a dark bush trail. But I must say, not knowing what the dashboard data means is like driving a car with no road sense. We are a big fan of business dashboards and whilst we recommend specific applications suited to a particular industry such as ServiceM8 (for field service industries), we believe others such as Wrike, Grow, Zoho Analytics, Microsoft Dynamics 365 are all great tools to give you an overview on how your business is performing. But the question is do you know what you are looking for in the data and more to the point how to utilise it in the business.

 

Some say that business coaches are becoming extinct due to the growth in video training. But the real truth is, if you are operating a business dashboard and you don’t have a coach or advisor then you are not maximising the potential of the dashboard and your business is missing out on valuable information that will project your business competitively into the future. Because data is key to any business’ success irrespective of size or industry. Numbers are everything and they don’t lie, trust me I have seen numbers transform a business by understanding market shifts with extraordinary results.